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Customer Service

Shipping Information
Please add one business day to the durations below placed after 2PM EST. Orders placed before 2PM EST will follow the delivery time stated below:

  • In StockEmail gift certificates will be sent the same business day.
  • In Stock US Mail orders ship the same business day and are delivered within 6-13 days.
  • In stock FedEx® 2nd Day ship the same business day and are delivered within two business days.
  • In stockFedEx® Priority Overnight ships the same business day and are delivered on the next business day.
  • In Stock FedEx® Saturday Delivery ships the same day and is delivered the next day.
  • Orders made on legal holidays will be processed and shipped the following business day and delivered according to the shipping option you choose.


Shipping and Handling Rates

The purchase of a merchant gift card or SuperCertificate® product includes a shipping and handling fee which covers the cost of packaging, standard shipping, customer service, etc. If expedited shipping is chosen, additional charges will be incurred.

The fees for a Consumer Purchase are as follows:

  Physical SuperCertificate
Digital SuperCertificate
SuperCertificate Greeting Card
Physical Merchant Gift Card
Digital Merchant Gift Card
$1.49
$0.99
$5.45
$1.99
$0.99

The fees for a Corporate Purchase are as follows:

  Physical SuperCertificate
Digital SuperCertificate
SuperCertificate Greeting Card
Physical Merchant Gift Card
Digital Merchant Gift Card
$3.95
$3.45
$5.45
$2.95
$2.45


Please note that Corporate bulk orders shipped to one location will have a reduced shipping and handling charge to reflect shipping to one location.

Shipping fees are calculated based on a maximum of 400 gift certificates and/or value of $10,000 per package. Orders exceeding either amount will ship in multiple packages and will be charged accordingly. Your credit card will not be charged until your order ships from our facility.

Delivery Requirements

  • FedEx® deliveries require a mandatory signature, regardless of any waiver you have signed with FedEx®.
  • FedEx® Saturday Delivery is available 2PM EST Thursday through 1:30PM EST Friday.
  • Shipments bound for addresses in Puerto Rico, the Virgin Islands and Guam must be sent via FedEx® Overnight.
  • FedEx® is unable to ship to PO Boxes and APO / FPO addresses. Shipments to PO Boxes or APO/FPO addresses must be shipped via US mail.
  • Shipments with total amounts over $400 must be shipped via FedEx® 2nd Day or FedEx® Overnight.


Expedited Shipping charges

The purchase of a merchant gift card or a SuperCertificate® product includes a service fee, which covers the cost of packaging, customer service, etc. If expedited shipping is chosen, the shipping fees below will be added to the standard shipping and handling charge. Shipping and Handling charges are not assigned when a SuperCertificate REWARD or GIFT is being redeemed; unless the recipient chooses to upgrade from USPS First Class.

  USPS First Class
USPS Priority
FedEx® 2nd Day
FedEx® Priority Overnight
FedEx® Overnight Saturday Delivery
included
$6.95
$14.50
$21.95
$34.95

Shipping fees are calculated based on a maximum of 400 gift certificates and a value of $10,000 per package. Orders exceeding either amount will ship in multiple packages and will be charged accordingly. Your credit card will not be charged until your order ships from our facility.




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