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Customer Service

Returns and Exchanges

A physical merchant gift card may only be returned for a refund or exchange if the gift card is:

  • Unused with the full original balance;
  • Returned within 30 days of purchase;
  • Returned via a trackable shipping method;
  • Returned in perfect condition without folds, marks, or any physical damage; and
  • The gift card merchant is still a partner in good standing with GiftCertificates.com and offered on our website.
  • We are sorry, but digital (emailable) gift certificates cannot be returned or exchanged once emailed.

    When returning or exchanging a gift card, please include a note with your return that contains your full name, contact information, explanation for the return or which gift cards you are hoping to make an exchange for.

    You may also be subject to a $5.00 restocking fee to cover our costs associated with this process.

    All returns should be sent to:

    GiftCertificates.com
    Attn: Returns
    11510 Blondo St.
    Omaha, NE. 68164



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