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Customer Service

Frequently Asked Questions

Payment Information
Shipping and Fee Information
SuperCertificate® Information
Merchant Gift Cards and Certifcates
My Account
Order Status
Technical Support

Payment Information

What forms of payment do you accept?
What is a credit card Security Code and why is it required?
Additional methods of payment.
How do I establish a line of credit?

What forms of payment do you accept?

For Consumer Purchases, GiftCertificates.com accepts the following credit cards:
  • Visa®, MasterCard®, American Express®, and Discover®, including JCB and Diners Club.
For Corporate Account Purchases, GiftCertificates.com accepts the following methods of payment.
  • ACH
  • Line of Credit
  • Company Check
  • Wire Transfer

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What is a credit card Security Code and why is it required?

In order to protect you from unauthorized transactions, GiftCertificates.com requires your credit card’s Security Code.
  • Visa, MasterCard® and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
  • American Express: The Security Code is the 4-digit number printed on the front of your card.

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Additional Methods of payment.

When redeeming a SuperCertificate® and your purchase is greater than the value of the SuperCertificate®, you will be asked to provide credit card information as payment for the balance..

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How do I establish a line of credit

To establish a Line of Credit, contact Corporate Support at 877.737.0200.

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Shipping and Handling Information

All orders are subject to a verification process and any information submitted that does not verify with a customer’s financial institution may cause delays. All orders are subject to the availability of inventory.

When will my gift card or SuperCertificate® arrive?
What fees are associated with my purchase?
What are the delivery requirements?
What shipping and handling charges apply to my order?

When will my gift card or SuperCertificate® arrive?

Please add one business day to the durations below for orders placed after 2PM EST. Orders placed before 2PM EST will follow the delivery time stated below:

  • In Stock Email gift certificates will be emailed the same business day if order is placed by 5pm CST.
  • In Stock US Mail orders ship the same business day and are delivered within 6-13 days.
  • In Stock FedEx® 2nd Day orders ship the same business day and are delivered within two business days.
  • In Stock FedEx® Priority Overnight orders ship the same business day and are delivered on the next business day.
  • Orders made on federal holidays will be processed and shipped the following business day and delivered according to the shipping option you choose.

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What fees are associated with my purchase?

The purchase of a merchant gift card or SuperCertificate® product includes a shipping and handling fee which covers the cost of packaging, standard shipping, customer service, etc. If expedited shipping is chosen, additional charges will be incurred.

The fees for a Consumer Purchase are as follows:

  Physical SuperCertificate
Digital SuperCertificate
SuperCertificate Greeting Card
Physical Merchant Gift Card
Digital Merchant Gift Card
$1.49
$0.99
$5.45
$1.99
$0.99

The fees for a Corporate Purchase are as follows:

  Physical SuperCertificate
Digital SuperCertificate
SuperCertificate Greeting Card
Physical Merchant Gift Card
Digital Merchant Gift Card
$3.95
$3.45
$5.45
$2.95
$2.45


Please note that Corporate bulk orders shipped to one location will have a reduced shipping and handling charge to reflect shipping to one location.

Shipping fees are calculated based on a maximum of 400 gift certificates and/or value of $10,000 per package. Orders exceeding either amount will ship in multiple packages and will be charged accordingly.

Shipments totalling over $400.00 must be shipped via FedEx® 2nd Day or FedEx® Overnight.

Your credit card will not be charged until your order ships from our facility.

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What Are the Delivery Requirements for SuperCertificate® products?

  • FedEx® deliveries require a mandatory signature, regardless of any waiver you have signed with FedEx®.
  • FedEx® Saturday Delivery is available 2PM EST Thursday through 1:30PM EST Friday.
  • Shipments bound for addresses in Puerto Rico, the Virgin Islands and Guam must be sent via FedEx® Overnight.
  • FedEx® is unable to ship to PO Boxes and APO / FPO addresses. Shipments to PO Boxes or APO/FPO addresses must be shipped via US mail.
  • Shipments with total amounts over $400 must be shipped via FedEx® 2nd Day or FedEx® Overnight.

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What are the Expedited Shipping and Handling Costs?

The purchase of a merchant gift card or a SuperCertificate® product includes a service fee, which covers the cost of packaging, customer service, etc. If expedited shipping is chosen, the shipping fees below will be added to the standard shipping and handling charge. Shipping and Handling charges are not assigned when a SuperCertificate REWARD or GIFT is being redeemed; unless the recipient chooses to upgrade from USPS First Class.

  USPS First Class
USPS Priority
FedEx® 2nd Day
FedEx® Priority Overnight
FedEx® Overnight Saturday Delivery
included
$6.95
$14.50
$21.95
$34.95

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SuperCertificate® Information

What is a SuperCertificate?
How are SuperCertificate gifts delivered?
Can I use my SuperCertificate in a merchant’s store or on its website?
How do I redeem a SuperCertificate?
Where do I find my SuperCertificate Number?
How do I enter more than one SuperCertificate?
What is my SuperCertificate product’s balance?
What if I can’t find a denomination that matches my SuperCertificate value?
Do I have to pay for shipping when I redeem a SuperCertificate?
My SuperCertificate has expired. Can I extend the life of it?


What is a SuperCertificate?

A SuperCertificate is a gift certificate to GiftCertificates.com. It can be exchanged at GiftCertificates.com for original gift certificates from hundreds of popular stores, airlines, hotels, theaters, restaurants and more.

Please note: This SuperCertificate® GIFT is redeemable at www.GiftCertificates.com for certain Merchant gift cards and certificates ONLY. This SuperCertificate® GIFT is not redeemable for American Express® Gift Cheques or GiftCertificates.com™ MasterCard® Gift Cards. This SuperCertificate® GIFT does not expire (if issued after June 30, 2004), is not redeemable for cash except as required by law, and cannot be used with certain promotions. SuperCertificate® GIFTs are not redeemable on the websites or in the stores of participating Merchants. Merchants are subject to change.

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How are SuperCertificate gifts delivered?

SuperCertificate gifts can be delivered by email or mail.

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Can I use my SuperCertificate in a merchant’s store or on its website?

No. A SuperCertificate must be redeemed on the GiftCertificates.com website or by calling Customer Service. Then you will receive your merchant gift certificate, which you can then take into a store or use on its website depending on the merchant.

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How do I redeem a SuperCertificate®?

Step 1: Go to the SuperCertificate Redemption page and enter your SuperCertificate number(s). You will be taken to a page detailing the merchant gift cards available for exchange. If you have more than one SuperCertificate, you can enter more on this page.

Step 2: Shop our site for gift cards to your favorite stores by selecting a category from the drop down menus at the top fo the page or by choosing a featured merchant on this page. Once you have selected a gift card you will choose your denomination and add that card to your cart.

Step 3: When you checkout, the value of your SuperCertificate is deducted from your cart total. Checkout is complete when you receive your Order Confirmation Number.

Step 4: The gift cards you have chosen will be mailed to you and you can shop with them online or in the store. e-Gift Cards will be sent to you via email and can be used immediately.

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Where do I find my SuperCertificate Number?

SuperCertificate

Specialty SuperCertificate

SuperCertificate

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How do I enter more than one SuperCertificate?

You can enter up to 10 SuperCertificate numbers, with matching Program ID’s. Submit one at a time in the field provided on the SuperCertificate Shopping Page. You navigate to SuperCertificate Shopping Page by clicking on the top navigation that says "Redeem with a SuperCertificate". Enter the SuperCertificate numbers in the form field provided. The system will tell you if you have submitted SuperCertificates from incompatible program ID’s. The system will only allow you to shop and complete a transaction with one Program ID at a time.

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What is my SuperCertificate product’s balance?

You may enter your SuperCertificate number in the Redemption Center to find out what the unredeemed balance is. If you don't want to checkout now, just close your browser when you're done.

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What if I can't find a denomination that matches my SuperCertificate value?

Use our Search Center to see if you can find the denomination that you're looking for. Remember, you can use any combination of certificates to add up to or exceed the value of your SuperCertificate. If you go over the value of your SuperCertificate you can pay the balance with a credit card. You also don't have to spend your SuperCertificate all at once; you can come back to the site to redeem the rest later.

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Do I have to pay for shipping when I redeem a SuperCertificate?

There is no shipping charge when redeeming a SuperCertificate. If you are redeeming a SuperCertificate for more than $400 in gift certificates you will receive free USPS Priority shipping. You always have the option to upgrade to various FedEx® shipping methods for a charge.

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My SuperCertificate has expired. Can I extend the life of it?

SuperCertificate gifts issued on or after July 1, 2004 do not expire. SuperCertificate gifts issued before July 1, 2004 generally have an expiration of 13 months from the date of issuance, except where prohibited by law. If you have an expired SuperCertificate and reside in a state that prohibits expiration dates, please contact Customer Service at 1.800.PRESENT.

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Merchant Gift Cards and Certificates

What merchant gift cards or certificates does GiftCertificates.com offer?
How can merchant gift cards or certificates be delivered?
How can I search for a merchant gift card or certificate?
Do merchant gift cards or certificates expire?
Where can I redeem a merchant gift certificate?

What merchant gift cards or certificates does GiftCertificates.com offer?

GiftCertificates.com offers original gift cards or certificates from hundreds of merchants and are the very same gift cards or certificates you would buy if you went to the store. Our selection of gift cards and certificates includes your favorite stores, airlines, hotels, theaters, restaurants, and more.

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How can merchant gift cards or certificates be delivered?

It depends on the merchant. Some merchants either offer email or mail delivery and some offer both. Click here to see a complete list of active merchants.

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How can I search for a merchant gift card or certificate?

Go to the Search field at the top of your screen to search for a gift card or certificate by name. You can also view an A-Z merchant list or view merchants by category by clicking on Shop by Category and choosing the View All Merchants option.

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Do merchant gift cards or certificates expire?

Original gift cards or certificates from our merchants provide terms specific to the individual companies.All gift cards are subject to their own terms & conditions.

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Where can I redeem a merchant gift card or certificate?

It depends on the merchant. If you receive a physical merchant gift card or certificate in the mail you may redeem the gift card or certificate at the merchant’s physical location; some merchants will allow their gift cards or certificates to be redeemed online or by phone. If you receive a gift card or certificate via email it will contain online instructions on how to redeem your gift card or certificate.

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My Account

How do I create an account?
What do I do if I forgot my password?
Can I access my order history?
Can I check the status of my order?
How do I make changes to my Address Book?
Can I store my payment information on your site?

How do I create an account?

Creating an account is simple. Go to My Account, select Create an Account and enter the requested information. You can update your account information at any time by signing in to your account with your username and password and going to My Profile under My Account Settings.

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What do I do if I forgot my password?

If you have forgotten the password you can have a new one emailed to you. Simply go to My Account, click on the Forgot Your Password? link, and submit your username. You will receive an email from us with your new password. Please note that passwords are case-sensitive and should be entered exactly as provided. Once you are signed in you can go to My Account and then to My Profile under My Account Settings, where you will be able to change your password to something you can remember.

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Can I access my order history?

To view your Order History and find the details for all of your previous orders as well as view the status of current orders, Sign-in and click on Order History. You can also view an individual order by going to Order Status.

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Can I check the status of my order?

To check the Status of your Order and find the details of an individual order, Sign-in, click on Order Status and enter the Order Number.

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How do I make changes to my Address Book?

Sign in to your account and click on Address Book. You may edit or delete existing, or add new entries.

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Can I store my payment information on your site?

Yes. To store your credit card information, Sign-in and click on Payment Information. For your security and privacy, GiftCertificates.com does not store your credit card’s security code. You will need the security code every time you place an order.

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Order Status

How can I track my order?
My order should have arrived by now, but it hasn’t. What should I do?
What should I do if I received an incomplete or incorrect order?
What can be done if my gift certificate is lost or stolen?

How can I track my order?

You can track your order online by logging into My Account and clicking on Order Status. Enter your Order Confirmation Number and click Submit. Once your order is verified you will see the details of your order and if your order has shipped.

If your order is being shipped by FedEx® you will be provided with a tracking number and a TRACK link to FedEx’s tracking website so that you can use its online tracking system to locate your package.

  • Physical orders (i) with a ship-to address outside the United States or Puerto Rico; (ii) which is valued over $400.00; or (iii) which is requested by the customer to be expedited, may be subject to additional shipping and handling fees at time of order. Express deliveries cannot be sent to a P.O. Box. A.P.O. or F.P.O. Physical deliveries cannot be shipped to Quebec.
  • GiftCertificates.com agrees to bear the risk of loss of the shipment of gift certificates from GiftCertificates.com to the Customer until the Customer or recipient takes possession of such gift certificates, after which the Customer or recipient shall bear all risk of loss of the gift certificates. GiftCertificates.com is not responsible for replacement of gift certificates that are not received due to Customer’s failure to provide accurate delivery information, including physical and email addresses. If Customer desires to have GiftCertificates.com re-send shipments returned to GiftCertificates.com as undeliverable, re-send charges may apply.
  • If physical certificates are shipped directly to Customer, Customer must promptly notify GiftCertificates.com of (a) any discrepancy in the order; or (b) Customer’s non-receipt of shipment. Upon receipt of such notification, GiftCertificates.com will investigate, and may, if appropriate (i) correct such discrepancies; or (ii) cancel and replace any non-received shipment in which a full balance remains on the gift certificates, provided that the intended recipient submits to GiftCertificates.com a properly completed Affidavit of Claimant/Lost Shipment within 60 days of the shipment date for business customers, and 13 days of the shipment date for individual customers. If GiftCertificates.com does not hear from Customer or recipient within the aforementioned time frames, the shipment will be deemed to be satisfactory and accepted by Customer.
  • GiftCertificates.com is not responsible if a Recipient or Customer defaces, damages or otherwise renders unsuitable for redemption a merchant gift certificate that is either sold to the Customer or received by the Recipient in exchange for a SuperCertificate®.

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My order should have arrived by now, but it hasn’t. What should I do?

If your order was shipped by U.S. Mail please allow 13 mailing days for delivery from the date it shipped. If it is between 14 and 60 days past the date it shipped, please sign in to your account or use Order Status to view the details of your order. If you have further questions regarding your order, please contact Customer Service at 1-800-PRESENT or customerservice@giftcertificates.com.

If your order was a business order and it should have arrived already, please contact Corporate Support at 877.737.0200 or corporatesupport@giftcertificates.com.

Please note: GiftCertificates.com will not be responsible for merchandise that is undeliverable or not received due to the purchaser’s failure to enter accurate delivery information, including physical and email addresses, or when 60 days have passed since the date GiftCertificates.com shipped the certificate(s).

If your order was delivered via email:
A variety of reasons can prevent a recipient from being able to receive an email from GiftCertificates.com and others. Most common reasons include:

  • Recipient’s Internet security setting is very high (sender is not on the safe list)
  • Recipient’s firewall blocks the email
  • Recipient’s email inbox has exceeded its size limit
  • Invalid email address

Please see if any of these reasons may have caused the email to not be received. Then contact Customer Service and we will resend the certificate.

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What should I do if I received an incomplete or incorrect order?

Please contact Customer Service.

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What can be done if my gift certificate is lost or stolen?

If your physical gift card is lost or stolen after having received it from GiftCertificates.com, you must report it to the merchant or issuer immediately. Replacement of your gift card will be determined by issuing merchant’s policy. Some merchants do not replace lost or stolen gift cards, others do, and some may charge a fee for replacement. If a merchant does offer to replace the lost or stolen gift card, you will likely be required to show proof of purchase and/or provide the ID number on the card. Most merchants provide toll-free numbers to report lost or stolen cards.

GiftCertificates.com is happy to help you by providing ID numbers and proof of purchase, if we have it on record.

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Technical Support

How can I best view and shop at GiftCertificates.com?
Where can I get help if I have technical difficulties?

How can I best view and shop at GiftCertificates.com?

The site is best viewed with Internet Explorer version 5.5 and above.

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Where can I get help if I have technical difficulties?

Please contact Customer Service at 1-800-PRESENT.

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